Returns & Refunds Policy

Returns & Refunds Policy

Straightforward 28-day returns with prepaid postage label included inside every parcel.

We want you to be completely satisfied with your new clip light fixture. If an item does not suit your space or desk setup, our return procedure is transparent, cost-free, and fully compliant with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Policy Overview Summary

  • Return Period: 28 calendar days from the date of confirmed package delivery.
  • Return Method: Exclusively by mail (By Mail).
  • Return Label: Pre-printed, prepaid postage label is conveniently included inside your original delivery box.
  • Return Shipping Charge: Free (£0.00) — Zero return postage cost to the customer.
  • Restocking Fee: £0.00 (No restocking fee / No handling deductions).
  • Refund Processing & Completion: Strictly within 3 days of our workshop receiving and checking the returned goods.
  • Settlement Currency: British Pounds Sterling (GBP, £).

1. Item Condition for Full Refund

To be eligible for a 100% full refund, items must be returned in brand new condition (unused and preserved in the original retail box with all internal protective inserts, power cords, adapters, and manuals).

Right of Inspection: Under UK law, you have the right to inspect and test the lamp as you would in a physical lighting shop (e.g., checking clamp width and light tone). Items showing physical damage, clipped cords, or heavy scratches on the clamp pads may incur a deduction reflecting diminished value.

2. Return Instructions (3 Simple Steps)

  1. Pack Safely: Place the clip light, gooseneck, and power cable into the original packaging box.
  2. Affix the Return Label: Locate the pre-printed return label provided inside your original package and stick it over the original dispatch label on the outer box.
  3. Drop off at Post Office/Drop-off Point: Lodge the parcel at the designated carrier branch and obtain a receipt for proof of postage.

Misplaced your label? Email support@villalights.co.uk with your order number, and our team will issue a digital replacement label via PDF at zero charge.

3. Quality Inspection & 3-Day Refund Completion

Upon safe receipt at our facility, our quality team carries out an inspection. Your full refund will be processed and returned strictly within 3 days of package arrival.

Refunds are transferred directly back to the original Visa or Mastercard cardholder account. Depending on your financial institution, funds will appear on your card account balance within this 3-day turnaround.

4. Faulty or In-Transit Damaged Units

If your clip light arrives broken, damaged in transit, or manifests an electronic defect, notify us within 48 hours at support@villalights.co.uk with a photograph. Under the Consumer Rights Act 2015, we will provide an expedited replacement or a 100% full refund at no cost to you.